• Cant find what you are looking for?

    If you have a question which has not been answered here, please get in touch with our customer service team via our ‘Contact Aliza’ page. Our team will get back to you as soon as possible with an answer.

  • When will I receive my order?

    Aliza and our partners at Janson Wholesale aim to dispatch all orders within 24 hours and hope to delivery within 48-72 hours. If more than this time has passed and you have not received your order, get in touch with our customer service team via our Contact Aliza page – we’d be happy to help and listen to any concerns you may have.

  • Something is wrong with my order, what do I do?

    Aliza is committed to providing our customers with the best possible service and products. If there is anything wrong with your order, such as being sent the wrong item or it has arrived damaged, you can get in touch with Aliza right away. We offer free returns and include a 12-month warranty with all our orders in case of a fault. You can get in touch with our customer service team to find out more about the returns process.

  • Cant find what you are looking for?

    If you have a question which has not been answered here, please get in touch with our customer service team via our ‘Contact Aliza’ page. Our team will get back to you as soon as possible with an answer.

  • Something is wrong with my order, what do I do?

    Aliza is committed to providing our customers with the best possible service and products. If there is anything wrong with your order, such as being sent the wrong item or it has arrived damaged, you can get in touch with Aliza right away. We offer free returns and include a 12-month warranty with all our orders in case of a fault. You can get in touch with our customer service team to find out more about the returns process.

  • Cant find what you are looking for?

    If you have a question which has not been answered here, please get in touch with our customer service team via our ‘Contact Aliza’ page. Our team will get back to you as soon as possible with an answer.

  • What is the difference between the ceramic and titanium straighteners?

    Both of our straighteners provide the same great results while also nourishing the hair. The main difference is that the Aliza Ceramic Straightener is better for personal use as the ceramic plates produce a gentle, far-infrared heat. This stops the hair from heat damage, which is also helped by the 30 different heat settings from 80°C to 230°C, which allow you to find the correct setting for your hair type. In comparison, the Aliza Titanium Professional Straightener uses titanium plates. This is better for professional use and for coarser or thicker hair as it produces more heat, but it still maintains an even heat distribution and a smooth, healthy and shiny finish.
    Both of these products have a tangle-free swivel cord, soft touch control handles and a safety conscious auto-shut off after 60 minutes, and are suitable for all hair types.

  • What is Ionic Technology?

    Ionic technology helps to dry hair faster which simultaneously spreading the moisture evenly through your hair. This process helps to prevent fizz, while also adding volume and nourishing your hair so it looks soft and shiny. This technology reduces heat damage to the hair, making it suitable for everyday use.